Commercial Lines Account Manager I

Eastern Insurance

At Eastern Insurance, we strive to be true to our customers, communities, and the valued employees who help us carry out our mission. If you’re looking for a rewarding career opportunity with a company that offers a competitive salary and comprehensive employee benefits program, you’ve come to the right place.


Responsibilities for this role include, but are not limited to the following:

  • Handle all customer relations and support services for assigned accounts
  • Work with producers/marketing in order to enhance client development, service, quality and sales of these clients 
  • Maintain vehicle schedules for accounts, including registry work and modifications 
  • Compile, organize, review and maintain all client information necessary to process new, renewal, cancellation and endorsements 
  • Provide client support with issuing certificates of insurance and processing change requests

Education and Experience 

  • Bachelor's degree from four-year college or university; or equivalent combination of education and experience in an agency or insurance company environment 


  • MA Property and Casualty Brokers License is required 
  • Experience using AMS and rating systems is required 
  • Excellent communication, negotiation and math skills
  • Professional designation including CPCU, CIC and/or ARM, are a plus