Claims Assistant

HUB International New England
Wilmington, MA

HUB International Limited is a leading insurance brokerage providing an array of worldwide brokerage services including property, casualty, risk management, life and health, employee benefits, investment, and wealth management products and services throughout the United States, Canada and Puerto Rico.

We currently have an opportunity for a Claims Assistant in our Wilmington, MA office.  The selected candidate will be responsible for assisting Claim Specialists, Claim Technical Managers and Regional Claim Manager with the servicing of assigned accounts in accordance with the practices, policies, and procedures of the Company.


Coordinate the handling and reporting of new claims.

Enter data as required in automation systems.

Provide support to all claims staff on complicated matters including special projects.

Handle correspondence and the clerical processing on claims including claim reporting forms, transactional file maintenance and agency management system input of each account.

Provide staff with support on the telephones.

Assist with the investigation negotiation and settlement of all claims.

Perform all duties necessary to support the overall department objective of advocating for our clients in the claim handling process.

Responsible for developing complete familiarity with all forms and paperwork including their intent and purpose.

Other responsibilities as assigned by Regional Claim Manager.


  • Related experience with commercial insurance preferred.
  • Excellent customer servicing skills.
  • Experience with Microsoft Office products.
  • Excellent organizational, interpersonal, communication skills and ability to work in a team environment.